THE PROPERTY LINE

Answer US is a nationwide digital answering service and offers local numbers in your area. We offer a very efficient and effective service that lets you offer your residents a superior experience – while automatically contacting your personnel with resident requests.  The property manager receives e-mail copies of all messages – both maintenance and leasing – staying fully informed with minimal effort.  We also provide you the ability to change on-call on line – or – you can call, fax or set-up a schedule with our experienced staff to change your on-call.

The service is delivered complete and can be set-up, voiced and programmed within 24 hours if the need arises – it is custom for your community.  We also train your manager, leasing personnel and maintenance prior to start – it is extremely easy – if you can answer your phone and read your e-mail – you are ready!

$29.95 / Mo – Flat Rate

$25.00 setup – includes programming, voice recordings and staff training – personalized instructions for your property

Key Features:

All calls answered immediately with professionally recorded announcements that provide consistency for your properties.
Immediate cell phone notification of emergency maintenance requests to primary on-call – (up to 3 times I 10 minute intervals). Backup maintenance personnel notified if no response from primary on-call. Notification to cell phones via E-voice, cellular call or text.
Maintenance personnel can automatically return emergency call from their cell phone without displaying their cell phone number-only the property answering service number-no more writing down phone numbers!
E-voice (e-mail) copies of maintenance messages to manager’s office e-mail for property updates and maintenance performance.
Maintenance on-call can be changed online by your staff or we can call your property on schedule Friday I Monday for maintenance updates.
Messages are detailed, 100% accurate, time & date stamped with caller ID and delivered immediately to the responsible individuals. Call detail available online.
We ensure that the manager and maintenance personnel are properly trained before start up.

Optional Features:

Message center for leasing/office and maintenance included -courtesy patrol assistance available $4.95/mo – Spanish prompts $9.95/mo additional.
Text Messaging service is now available for your Apartment complex existing published business number (or Answer US service number). Mobile users may send text messages to your business number- you receive to your office e-mail and mobile device-your staff can respond from either device! $9.95/mo. Add a “keyword” (i.e. INFO) that links to your website – $25.00 set-up.
The Propertyline has E-fax capability-receive faxes to your office e-mail – $5.95/mo.

Contact Us

Phone Numbers: 972-380-8400 or
1-800-879-3500
Fax Numbers: 972-380-0118 or
1-800-879-5600
Office Hours: 8:30 AM to 5 PM M-F CT

Lockbox Payments – P.O. Box 116, Allen TX 75013-0003